About our clinic — care that feels like family

How we work

When you come to us, we apply one rule: do what we'd do for our own family. That's not a marketing line — it's the criterion behind every decision, from the equipment we buy to the treatment plan we sign off on.

In practice it looks like this: every patient gets a written treatment plan with concrete timelines, the price is locked in the contract before anything starts, and your doctor stays reachable on WhatsApp throughout recovery.

Our network — one shared record

One team and one shared electronic patient record across all our clinics. Run your labs at one site, have surgery at another, follow up with your family doctor at a third — every clinic sees the same history.

• Family hospital — inpatient ward, multiple specialties, 24/7 urgent care.
• Diagnostics and surgery — high-tech imaging and surgery (MRI, CT, laparoscopy).
• 24/7 walk-in clinic — round-the-clock care in the city centre.
• Laboratory — laboratory and instrumental diagnostics.

The shared record means you tell your story once. The doctor you see next month knows what was prescribed last week, what allergy showed up six years ago, and what your last MRI said.

What we say "no" to

Each clinic picks its limits. We don't treat what we're not good at, and we don't promise outcomes the evidence doesn't support.

• No quiet referrals to "a friend" — if your case isn't ours, we hand you a vetted list of specialist clinics that handle it well.
• No surprise fees — pricing is in the contract before treatment starts. If the plan changes mid-treatment, we stop and ask before continuing.
• No fad methods — no "blood ozonation", no IV vitamin drips for healthy people, no other pseudo-medicine.

A good clinic is judged by what it refuses to do, not what it sells.

The team

60+ doctors. Many hold international certifications (EBCOG, ECRD, FEBS). Half the team holds a PhD or candidate-of-medical-sciences degree. Routine visits are seen by a second-grade specialist or higher; complex cases bring a 3–5 person tumour board within 48 hours.

We hire slowly — most years we add one doctor per quarter — and we keep them: average tenure across the active team is just under seven years.

Four transparency commitments

Every doctor at our clinic agrees to:

1. Hand you a written treatment plan with specific timelines on the same visit.
2. Lock the price in the contract before treatment starts — no "we'll add it later".
3. Stay reachable on WhatsApp during recovery, including evenings.
4. Send you an audio recording of the consultation to your phone — you can re-listen any time, share with family, or take it to a second opinion.

These aren't aspirations. They're how we measure ourselves: each commitment is a line on the post-visit patient survey, and the result lands on the doctor's quarterly review.

Licences and accreditations

• Licensed by the national Ministry of Health.
• ISO 15189 accreditation for the laboratory.
• International academic and exchange partnerships.
• Member of national private-medicine associations.

Visiting us

All our clinics are easy to reach by public transport, with the nearest metro and bus stops a short walk away.

Free patient parking at every site. Wheelchair-accessible entrances, accessible bathrooms on the ground floor, and interpreters for Russian, Uzbek, English, and on request — Tajik and Kazakh.

If you're travelling from another city, our coordinator helps with transfer and accommodation. Reach out via the callback button — there's no charge for the planning conversation.